This privacy notice tells you what to expect us to do with your personal information when you make contact with us or use one of our services.
We’ll tell you:
- why we are able to process your information
- what purpose we are processing it for
- whether you have to provide it to us
- how long we store it for
- whether there are other recipients of your personal information
- whether we intend to transfer it to another country, and
- whether we do automated decision-making or profiling.
Controller contact details
Nicola Williams is the controller for the personal information we process, unless otherwise stated.
You can contact us by writing to us or by using the form at the bottom of this page.
Our postal address is:
7 St Aldwyns Road, Didsbury, Manchester, M20 3JF
How do we get information?
Most of the personal information we process is provided to us directly by you because you have made an enquiry to us or bought a product or service from us.
When purchasing a product from us we will ask Users to provide information including their name, billing address, email address, credit card/payment details and account username. This information will be used to:
- Send information about a User’s account and order
- Process payments and prevent fraud
- Respond to User requests, including support inquiries and refunds
- Set up User accounts in our store
- Comply with any legal obligations we have, such as calculating taxes
- Send product update messages
- Improve our offerings
When making a purchase we will store a User’s name, and billing address, which will be used to populate the checkout for future orders.
We generally store information about users for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as long as a subscription account remains active with us. Inactive accounts may be stored for up to 6 years for tax and accounting purposes. This includes User name, email address and billing address
A User’s name and email address are recorded when contacting us. We do not use the information submitted for marketing purposes unless consent is explicitly given
A User’s name and email address are recorded on this site when leaving a comment on a blog post. We do not use the information submitted for marketing purposes unless consent is explicitly given.
We collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
A cookie is a small piece of text sent to your browser by a website that you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
When you visit herbieshomemade.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
If we do collect personal data through our website, we’ll be upfront about this. We’ll make it clear when we collect personal information and we’ll explain what we intend to do with it.
Who in our company has access to stored data
Members of our team have access to the information users provide us. For example, Administrators can access:
- Order information such as what was purchased, when it was purchased, and;
- Customer information such as name, email address, and postal address.
- Contact information (name and email address) from submitted contact forms.
Our team members have access to this information to provide user support.
How we use collected information
Herbies Homemade may collect and use user personal information for the following purposes:
- To fulfil and deliver orders on your behalf.
- To improve customer service
The information provided helps us respond to customer service requests and support needs more efficiently.
- To personalise user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.
- To improve our site
We may use feedback provided to improve our products and services.
- To process payments
We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
Your data protection rights
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.
Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
How long we keep it
We keep most of your data only for as long as we need to in order to provide services to you and certain billing information up to a maximum of 6 years for tax purposes.
Sharing your information
We will not share your information with any third parties for the purposes of direct marketing.
We do not sell, trade, or rent a User’s personal identification information to others.
In some circumstances we may be legally obliged to share information. For example under a court order. In any scenario, we’ll satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.
We share information with third parties who help us provide our service, including:
Links to other websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.
We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.
In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
Some blog posts and web pages within this site may from time to time contain affiliate links. Where so, this will be made clear.
An affiliate link is used as a mechanism for revenue generation. This revenue is generated by users who click on ads or hyperlinks within a website and then subsequently make a purchase on a third party website.
While the link usage does not increase a visitor’s purchase price, usage of the link may result in a commission.
We will only recommend paid for products and services that we personally use or have thoroughly researched.
We also recommend free products and services, such as via the .gov wesite for which we clearly receive no commission or payment of any kind.
The opinions expressed here are not necessarily the opinions of nor reflect the views of any merchants we are affiliated with or represent via affiliate links.
Your right to complain
If you have queries or concerns, please contact us.
Changes to this privacy notice
We keep our privacy notice under regular review to make sure it is up to date and accurate.
When you can contact us
We use Transport Layer Security (TLS) to encrypt and protect email traffic. Most webmail such as Gmail and Hotmail use TLS by default.
We’ll also monitor any emails sent to us, including file attachments, for viruses or malicious software. You must ensure that any email you send is within the bounds of the law.
We use Ninja forms to send and receive data via this website.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.