Where we deliver
We deliver across the UK (excluding Northern Ireland and the Channel Islands) including the Scottish Highlands and Islands.
Delivery by courier currently takes 1-3 business days from dispatch to most of mainland UK. For the Scottish Highlands and Islands, the Isle of Man and the Isles of Scilly delivery may take longer. Tracking details with estimated delivery date are provided as soon as possible after the items are shipped.
Which days of the week do we send out/arrange collection of deliveries?
Our standard shipping is Monday to Thursday with Royal Mail/DHL across England and Wales and Royal Mail/DPD across Scotland. Estimated delivery dates are stated on the product page when you make your order.
We can also ship parcels weighing under 2kg on Friday to most parts of the UK for an additional £2. These will generally be delivered on Saturday by Royal Mail. However we cannot guarantee this in all cases and at all times of the year. If you need your parcel to be posted on a Friday please contact us by email.
You may collect from our Ancoats base Monday to Thursday by appointment. You will need to email us to arrange a time or alternatively we will email you.
We aim to have your delivery ready for dispatch within 2 working days of receipt of your order.
Once your order has been posted we will provide a tracking number by email.
From that point it is your responsibility to track your item and either make sure you or someone else on your behalf are at home to accept delivery, or arrange a redelivery or collection from the courier.
If you do not take delivery, within a reasonable timescale or 1-2 business days, we cannot replace items that may have spoilt as a result.
Items in transit
Our fermented foods are resilient to minor fluctuations in temperature and humidity in transit. 1-3 business days in transit in ambient temperature should not cause spoilage.
In warmer weather, we pack our products in reusable ice sheets for protection.
Upon receipt of your order please note the storage instructions and place items in the refrigerator where instructed.
We always use a tracked express service or 1st class service for shipping where couriers generally guarantee that the item will be delivered in 1-3 business days at most.
At peak times, for example Christmas, it is possible that items will take longer to arrive, even when we pay for express delivery.
Please take this into account when ordering.
Perishable items that have not been delivered within 7 business days will be replaced. However, please note that this does not apply when tracking details have been provided and delivery has been attempted, but you were not at home to take delivery.
When we accept returns
Our products are perishable and like all food products, for safety, they are non-returnable unless they are damaged or faulty.
If they are damaged/faulty on receipt, we ask that you take a photograph of the product/s (unopened preferably) and contact us without delay by email to email@example.com
We will replace any products damaged before receipt by you, without hesitation, providing we are notified upon receipt and, in the case of external damage to the product, before the item is opened.
Please take note of the storage instructions of your product. We cannot offer refunds or replacements in the event of your failure to care for your items in accordance with those instructions.
What sort of packaging do we use?
All our packaging is fully recyclable/compostable.
Our boxes are made from mostly recycled cardboard.
Parcel filling is made from paper and/or starch based material.
Our vacuum seal bags are compostable.