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Delivery

Where we deliver

We deliver across the UK (excluding the Channel Islands). Our prices include the cost of standard delivery across the UK and/or express tracked delivery to most of England and Wales. Additional charges may apply for express tracked delivery to other parts of the UK.


Standard delivery

Where the product price includes standard delivery charges, this means the cost of second class delivery by Royal Mail of small parcels under 2kg in weight to anywhere in the UK, excluding the Channel Islands.

Ambient, non-chilled items under 2kg will be sent by standard second class post (this usually takes 3-5 working days), or on a tracked 48 hour Royal Mail service. Tracking details, where available, with an estimated delivery date are provided as soon as possible after the items are shipped.


Tracked delivery

Perishable items will be sent by express tracked delivery by DHL, Royal Mail or DPD. This currently usually takes 1-3 business days from dispatch. Tracking details with estimated delivery date are provided as soon as possible after the items are shipped.

Where the product price includes express tracked delivery, this means the cost of tracked express delivery by courier to the UK excluding the Channel Islands and the following postal areas:

AB* Aberdeen
FK* Falkirk
HS*Harris
IV*Inverness
KA*Kilmarnock
KW*Kirkwall
PA*Paisley
PH*Perth
ZE* Shetland
IM*Isle of Man
TR*Truro
DG*Dumfries
TD*Galashiels
ML*Motherwell
EH*Edinburgh
G*Glasgow
KY*Kirkaldy
DD* Dundee
PA*Paisley
BT*Belfast

Couriers charge more to ship our products to the above postal areas. If you require delivery to one of these areas we will need to prepare a bespoke quote. Please use the contact form to contact us so that we can verify the cost of postage with the courier before you place an order.

Deliveries to the Scottish Highlands and Islands, Cornwall, the Isle of Man and the Isles of Scilly delivery may take longer than 3 days at busy times.


Wholesale delivery charges

Wholesale prices exclude delivery charges.


Which days of the week do we send out/arrange collection of deliveries?


Our standard shipping day is every Wednesday with Royal Mail/DHL across England and Wales and Royal Mail/DPD across Scotland.

You may collect from our Didsbury base by appointment. You will need to email us to arrange a time or alternatively we will email you.

We aim to have your delivery ready for dispatch within 2 working days of receipt of your order.


Tracking

Once your order has been posted (if an express delivery service is applicable) we will provide a tracking number by email.

From that point it is your responsibility to track your item and either make sure you or someone else on your behalf are at home to accept delivery, or arrange a redelivery or collection from the courier.

If you do not take delivery, within a reasonable timescale or 1-2 business days, we cannot replace items that may have spoilt as a result.


Items in transit

Our products are resilient to minor fluctuations in temperature and humidity in transit. 1-3 business days in transit in ambient temperature should not cause spoilage.

In warmer weather, we may pack our products in reusable ice sheets for protection.

Upon receipt of your order please note the storage instructions and place items in the refrigerator where instructed.

At peak times, for example Christmas, it is possible that items will take longer to arrive, even when you pay extra for express delivery.

Perishable items that have not been delivered within 7 business days will be replaced. However, please note that this does not apply when tracking details have been provided and delivery has been attempted, but you were not at home to take delivery.


Returns

When we accept returns

Our products are perishable and like all food products, for safety, they are non-returnable unless they are damaged or faulty.

If they are damaged/faulty on receipt, we ask that you take a photograph of the product/s (unopened preferably)  and contact us without delay by email to hello@herbieshomemade.co.uk

We will replace any products damaged before receipt by you, without hesitation, providing we are notified upon receipt and, in the case of external damage to the product, before the item is opened. 

Please take note of the storage instructions of your product. We cannot offer refunds or replacements in the event of your failure to care for your items in accordance with those instructions.


Packaging

What sort of packaging do we use?

All our packaging is fully recyclable/compostable.

Our boxes are made from mostly recycled cardboard.

Parcel filling is made from paper and/or starch based material.

Our vacuum seal bags are compostable.

Great tasting food for everyone

At Herbie's we make simple food using wholefood ingredients, minimal processing and sustainable packaging.

So, whether you're plant-based, vegan, seagan or flexi, or all eating together, we're set on making great tasting food for you to enjoy.

All of our products are made with plants. We don't use any animal products whatsoever.

We use fermentation to develop natural flavours and produce foods that not only taste amazing but, eaten regularly, can also improve your gut health and enhance your wellbeing.

Great tasting, vegan friendly food.

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Thank you

for your loyal custom

Next batches will be ready
8th March 2022